1
Collect
We gather feedback from public review platforms, direct emails, SMS, phone conversations, post-treatment check-ins, and in-person consultations.
Transparency & Accountability
Actionable Feedback Policy
We listen, we respond, we improve.
Beverly Wilshire Aesthetics collects feedback through every channel available to our patients and community — reviews, direct messages, phone calls, consultations, and post-visit follow-ups. This page describes how we gather input, respond to it, and turn it into better care.
How feedback reaches us
Our Feedback Pathway
Every comment is routed to a person who can act on it. Nothing is buried in a black box.
2
Log
Feedback is documented internally with context — date, channel, issue type, and the team member who received it — so patterns are easy to spot.
3
Route
Clinical concerns go to Dr. Zarrini. Operational concerns go to practice management. Public reviews receive a direct, good-faith response.
4
Act
We correct verified errors, update protocols when needed, and follow up with the person who raised the concern whenever contact information is available.
Public Engagement
We read and respond to reviews on Google, Yelp, RealSelf, Healthgrades, Zocdoc, and TripAdvisor. Our replies are:
- Written by a named member of our team, never a bot
- Respectful of patient privacy and HIPAA boundaries
- Acknowledging of the specific concern raised
- Focused on resolution, not defensiveness
- Posted within a reasonable timeframe
Direct Channels
For private or detailed concerns, patients and visitors can reach us directly:
- Phone or text: (424) 453-5340
- Email: info@bwaesthetics.com
- In person during studio hours
- Through the contact form on our website
- During or after any scheduled consultation
We do not require a public review to take action. Private feedback receives the same attention as public feedback.
What to expect
Response Standards
Timing
We aim to acknowledge direct feedback within one business day. Complex clinical concerns are reviewed by Dr. Zarrini and responded to as promptly as medical judgment allows. Public review responses are typically posted within a few business days.
Documentation
All feedback is logged in a secure internal record. We review aggregated feedback regularly to identify training needs, protocol updates, or communication gaps before they become patterns.
Escalation
If a concern involves patient safety, clinical outcome, or a complaint that cannot be resolved at the front desk, it is escalated directly to Dr. Zarrini or practice leadership.
Follow-Through
When we commit to a change, we track it. When we cannot accommodate a request, we explain why clearly. Feedback that results in a policy or protocol change is shared with the full team.
Dr. Behnoush Zarrini, MD
Medical Director & Physician Owner
Dr. Zarrini reviews all clinical feedback and personally oversees any protocol changes that affect patient safety, treatment outcomes, or informed consent. This policy is maintained under his authority as medical director of Beverly Wilshire Aesthetics.
Share Your Experience
Have feedback for us? We read every message and use it to refine the care we provide. Reach out by phone, text, email, or schedule a private consultation.